Refund and Return Policy

Refund and Return Policy

Welcome to Mmmatcha.site! By purchasing from us, you agree to the following terms:

Returns

Due to the perishable nature of our products, we do not accept returns on opened items. For unopened products, you may request a return within 24 hours of receiving your order if:

  • The item is damaged, defective, or expired

  • The wrong item was shipped

Refunds

If the issue is on our side, we’ll either offer a full refund or send a replacement at no extra cost. Refunds are not given for customer errors, such as incorrect orders or dissatisfaction with taste.

Delivery

Orders are typically delivered within 3 to 5 business days across the UAE.

How to Request a Return/Refund

To request a return or refund, you can reach us via:

  • Social Media: 

 

Instagram Tiktok Whatsapp

 

Please provide your order number and a description of the issue within 24 hours of receiving your order. We’ll respond within 2 business days.

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